• Our registration is extremely easy and fast.
• Once you in put your details, accept the terms and
  conditions after which you click on sign up to
  submit your details.

• You will receive an email immediately after clicking
  sign up. This email notifies you that you are now a
  registered member.
• All you need to do is to click on the link provided
  within the mail. This is an account verification
  process that validates your details and proves you
  are the sole owner of your account.
• Sometimes this email ends up in the spam /
  unknown folder of your email programme so
  always check.
• Remember you can only use your account if
  verified.
• A onetime password is provided for you within this
  same mail. Use the password and your email to log
  in to your account and get started. Remember to
  change your password aer the first log in.
• You will be awarded points for every survey you
  complete successfully. The amount of points
  awarded can vary among surveys. We will always
  tell you how much you will get, before you take part
  in the surveys.

• No, this against our terms and conditions, in the event
  that a user has multiple accounts, both will be deleted
  from our database.

• Points are awarded for only a complete survey and
  after we run data verification to check the quality of
  responses provided.
• Please note that this might take time and
  sometimes we must wait until the whole survey is
  closed to facilitate this.
• We encourage that the responses provided are
  honest and open to avoid denial of points as a
  result of bad data.
• The amount of points awarded can vary among
  surveys. We will always tell you how much you will
  get, before you take part in the surveys.
• Participation is always voluntary and consensual.

• Screen outs- Surveys have a respondent
  qualification criterion of which is normally
  determined by the first few questions you respond
  to. If you are disqualified at this stage, you will not
  be awarded. We however will try as much as
  possible to send to you surveys that we feel you
  qualify for to avoid these cases.
• Straight lining- When your responses are
  predictable to a point that we can tell you are not
  reading the questions properly; you will not be
  awarded even if you get to the end of the survey.
  Your interview will be terminated and you will be
  informed as this undermines data quality. In the
  long run if this is repeated, you will be expelled
  from our panel for good.
• Speeding- Points are not awarded for respondents
  who speed through a survey. We encourage you to
  take your time and read through the questions to
  get a proper understanding so as to provide the
  required responses. Like straight-lining, the
  interview is deleted even if you get to the end and
  you will receive a warning. If this persists you are
  expelled from the panel as well.
• Double participation- You can only participate once
  in a survey, attempts to participate multiple times
  will lead to an automatic disqualification.
• Redundant answers- Points will not be award for
  what will be considered redundant responses for
  open ended questions

• The minimum redeemable points are 100. You can
  always redeem at your discretion aer hitting the
  threshold and this will be sent to you in form of
  airtime within 24 hours of initiating the process.
• Log into your account and click on the redeem
  points burton to initiate the process. Enter the
  number of points you want to redeem and submit.
  We will take it from this point
• Remember 100 points= 1 USD.
• The disbursements are sent via your dully
  registered phone number.

• It can sometimes take up to several days for earned
  points to show in your account. This is because
  points are awarded aer a study has been oicially
  closed. Please bear with us as we undergo the
  process of awarding.
• Feel free to send us an email or chat with us, if you
  still haven’t received any earned points aer 7 days.

• Apart from the surveys that you are invited to, you can
  also take part in the surveys posted on our website.

• Go to the login page
• Click “forgot my password” underneath the login
  area
• Now type in the email address you used for
  registering with the survey portal
• We will immediately send you an email containing a
  link for resetting your password
• Check your inbox
• Click the link in the email
• Set a new password

• You can update your profile by logging into your
  account using your email address and password. Go to
  “My profile” to change your details.

• For security reasons, you are not able to change your
  own email address. Please send us a short message
  containing your old and your new email address.

• You can do so directly in your profile area. You will
  need to log in and click “Delete account”. We will then
  receive the request and approve the account deletion
  within 24 hours.

• To take part in our online-surveys and be awarded,
  kindly register on our website.
• We will invite you to participate in our surveys from
  time to time depending on the respondent
  qualification criteria.
• Remember survey participation is at your own will
  and we will be hoping to get your opinions on as
  many surveys as you qualify for while at the same
  time keeping in mind the standard number of
  invites, we can share with you.
• Our invites will mostly be done via the email you
  sign up with. At times we will invite you to
  participate in our surveys via SMS or a call.

• Survey have a time frame to which new would like
  to gather your responses. As a result, surveys will
  only be open during this period aer which they are
  de-activated.
• We sometimes will send you reminders to inform
  you about the time remaining for your
  participation.

• Survey have a time frame to which new would like
  to gather your responses. As a result, surveys will
  only be open during this period aer which they are
  de-activated.
• We sometimes will send you reminders to inform
  you about the time remaining for your
  participation.

• As mentioned earlier, we will only invite you for
  surveys you qualify for when they are available,
  therefore we cannot tell how many invitations you
  will receive.
• The number of invitations depends greatly on the
  country that you live in – surveys are conducted
  more frequently in some countries than in others.
• Participants are also selected randomly, or there
  may be a pre-selection depending on age, gender,
  level of education, profession, place of residence,
  etc. This depends on the target group requirements
  set by our clients.
• Updating your profile frequently will allow us to
  have a better segmentation of our database thus
  we can easily select you for surveys you will qualify.

• If our survey invitations end up in your spam folder,
  you can adjust your mail settings by adding our mail
  address to your address book.

• The details you provided when registering and
  when updating your profile are used for the sole
  purpose of selecting participants for surveys.
• Responses from surveys cannot be traced back to
  you as an individual. All data is pooled for analysis.

• Surveys require specific criteria of members, over
  and above country of residence. Therefore, if you
  meet this criterion be sure we will invite you.
• If you don’t rest assured there will be other surveys
  in the near future in which you can still participate.
• We recommend that you fully complete your profile
  and to always keep your details up to date. This will
  allow us to ensure that you are invited to surveys
  more selectively.

• Deactivate your pop-up blocker
• Use Chrome or Firefox as a browser
• Avoid double-clicking the link
• In case of doubt, copy the link to your browser
  before clicking the “take part” link
• Always use the intended device
• Please note that every link can be clicked only once.
  As soon as you have clicked a link, the survey is
  considered to be started and it cannot be
  opened/re-started after the browser window is
  closed.

• Specific questions are used to determine whether a
  participant matches the target group.
• The survey is terminated early on, if you don’t
  match the target group

• Once the number of responses we intended to get is
  attained, we always close the survey thus trying to
  access the survey will prompt this message.

• Each survey link can be clicked only once. For this
  reason it is, unfortunately, not possible to take a
  break during the survey or to re-start it aer closing
  the browser window.
• In the case of prolonged inactivity, there may be
  short interruptions of the internet connection
  leading to the survey being aborted.
• For security reasons and due to international
  market research guidelines, a survey cannot be
  continued and the results cannot be included in the
  analysis.

Please write to us through
feedback@afroeyeresearch.com